Mahindra Logistics
Management
Our Business Associates (BA’s)


Business Partners and Suppliers

Our suppliers are mainly business partners who provide us vehicles, warehouses and manpower. As at May 31, 2017, we worked closely with over 1,500 business partners across our SCM and PTS businesses. Our truck owners, truck and fleet aggregators, passenger vehicle owners and aggregators, warehouse owners and manpower service providers enter into contracts with us and we generally have long term business relationships with them. A number of our business partners have grown and developed their businesses with us.

We have set up a business partner development and loyalty program to expand our existing network of business partners as well as to incentivize our existing business partners to contribute more assets while improving service quality and performance. We train our business partners and their employees on topics such as customer service skills, communication skills, and etiquette. We conduct periodic reviews with all business partners where quality, compliance, reliability and their business expansion plans are discussed. Our business partners’ engagement program seeks to develop and maintain strong ties with all business partners. We also recognize our business partners through annual awards.

In our PTS business, we have also focused on multiple initiatives to incentivize drivers of our business partners. One such initiative is our focus on developing driver-cum-owner (DCO) business partners in order to meet our future needs. Such DCOs own and maintain their own vehicles, which they make available to us to support our operations. The induction, operation and control of DCOs is facilitated and automated through the use of technology.

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
logistics industry


Drivers


Recognizing the pivotal role drivers play in our business, we regularly conduct initiatives such as road safety trainings, scholarships for the children of drivers, and health check-up camps across our operating locations for the benefit of drivers.

All drivers we work with, excluding DCOs, are on the payrolls of our business partners.