Being an asset-light business, Mahindra Logistics Limited sources vehicles, warehouses,and manpower from it’s Business Partners. We currently work with over 1500 partners
Our partners support us across our Supply Chain Management and Enterprise Mobility Solution businesses and develop their businesses with us.
Through the special, Business Partner Program of Mahindra Logistics Limited, we train our partners and their employees on topics such as customer service skills, communication skills, and etiquette.
Our partners are engaged with us throughout their journey of association with us.
Our Business Partner Development and Loyalty Program incentivise our partners to contribute more assets while improving service quality and performance.
We appreciate it when our business partners reach out to us. Which is why we have a Feedback Management System in place with an inbuilt escalation matrix to handle any Business Partner issues.
This system also offers our partners continuous tracking of the action taken. They are also guaranteed a response within 48 hours of raising a flag.