BACKGROUND
A leading global end-to-end IT transformation, consulting, and business process services provider and a pioneer in Indian Market. The Leading global IT giant has 1,70,000 employees spread across India. They have a fleet of more than 250 cars in Pune for employee transportation at 7 different sites. The company has been working with 6-8 vendors. They realised that they need a standalone partner who can bring in standardisation, can quickly adapt to the operations, and act promptly to match the scale-up.
BUSINESS CHALLENGES
- Delays in Pick-ups and drops
- Higher employee transportation cost
- Managing multiple touchpoints with different vendors
BUSINESS SOLUTIONS
- The calculations of the service charges based on “Cost Per Boarded Employee”
- Alyte studied the operational processes and operational data including logistics spend on transport for an initial period - which was shared by the customer
- The cost per head per trip is worked out on the above basis with all conditions built-in for change in occupancy, number of employees, diesel rate, and demographic spread of employees
- Alyte took over the complete fleet and helpdesk operations – with the technology brought in by the customer
- Scaling up the count of vehicles to 350+ nos. for employee transportation, to take up 50% share of the transport business
- Dedicated project management team set up camp in Pune to ensure vehicle ramp up as per the committed timelines
- There were several attacks on our BA manager who was working to induct the fleet on-site to stop Alyte from starting operations for which Alyte took support from local authorities to ensure operations happens as per set timelines
BUSINESS BENEFITS
- Simplicity in Billing - Simplified billing due to CPBE model and complete transparency in operations
- Single Ownership - The entire onus of efficient operations will lie with Alyte to recommend changes due to variations in occupancy and routing, which needs to be supported by the customer
- Cost Benefits due to consolidation of Business Partners
- Flexibility By implementing different operating models at different sites which worked best for customers like per trip non AC, per km, Per headcount
- Safety & Compliance – monthly audits of drivers and vehicles ensuring safety & compliance
- Standardisation of complete operations, MIS, operating SOP’s also
- Reliability By taking complete responsibility for the entire operations starting from Supply to compliance and routing to technology
- Ease of review mechanism – It was easy for customers to review a single partner Alyte than having multiple vendors to review every month. Ease in Implementing any change in process or address issue
