Driving Success with 92% FDDS: Leading Last Mile Grocery Delivery in India

In recent years, the e-commerce industry in India has experienced exponential growth, fuelled by increasing internet penetration, smartphone usage, and changing consumer preferences. The rise of online shopping platforms has transformed the retail landscape, offering convenience, choice, and competitive pricing to consumers across the country. Amidst this boom, the grocery segment has emerged as a key battleground for e-commerce players, with a growing number of consumers opting to purchase groceries online for their convenience and saving time.

Our customer, a Global E-commerce Leader is the world's largest online retailer and marketplace that sells wide range of products including books, apparel, consumer electronics, groceries, health and personal care products, among others. In their last mile grocery delivery operations in India, they were actively seeking avenues to improve their First Day Delivery Success (FDDS) metric and inventory accuracy.

Efficient Last Mile Delivery Solutions: Enhancing Operations, Ensuring Quality, and Optimising Inventory

With our Last Mile Delivery Solutions, we manage direct-to-customer operations handling a volume of 1.5 tonnes per day and 7,500 SKUs (Stock Keeping Units).

Cash On Delivery Management: We prioritised the Cash On Delivery (COD) option, recognising its prevalence as a preferred payment method, constituting approximately 90% of our total orders. Whether through UPI or cash transactions, the collected amounts are promptly deposited into the customer’s account the following day, ensuring a transparent and expedited financial process.

Inventory Optimisation: To ensure precise inventory management, we conduct comprehensive wall-to-wall audits, a meticulous process designed to enhance accuracy and reliability.

Quality Assurance: Our commitment to quality control involves conducting random checks on orders categorised under both Food and Non-food categories. These checks encompass a thorough examination of product conditions, manufacturing dates, and other relevant factors. This meticulous quality assurance process is integral to upholding the standards of our deliveries and ensuring the satisfaction of our customers.

Training: Recognising the importance of well-trained associates in delivering seamless operations, we prioritise training programs to equip our team with the necessary skills and knowledge.

Igniting Success in Last Mile Grocery Delivery Operations

The observed impact of our last mile delivery operations has been marked by impressive metrics that reflect our commitment to excellence.

We achieved a commendable 92% rate in First Day Delivery Success (FDDS), a key metric in ensuring prompt and reliable service to our customers
We achieved a remarkable 98.5% success rate in meeting Planned Delivery Dates (PDD), showcasing the efficiency and precision of our logistics planning and execution
Our dedication to ensuring the integrity of goods during transit is evident in the commendable 0% damages recorded
Our focus on inventory management has resulted in a minimal inventory shrinkage rate of only 0.25%, underscoring our commitment to maintaining the accuracy and security of stored goods

Leading the charge in E-commerce Logistics, our Last Mile Delivery solutions are Igniting Success for top E-commerce companies. By ensuring prompt, reliable, and efficient delivery, we empower our customers to uphold the promises they’ve made to their customers. Together, we’re not just delivering goods; we’re delivering on commitments, driving success, and shaping the future of E-commerce Logistics.