We hire the best. And then sharpen them to be better

Through the iCoach programme, launched for senior leaders, internally certified coaches train employees with potential to equip them with the right skills to overcome challenges and achieve their goals.

The Achieving Excellence (ACE) programme trains employees on topics such as operations management, value stream mapping, financial management and people management. After the training, the employees are given transformation projects to implement their learnings and create business impact.

Based on the premise of ‘Happy employees create happy customers’, Sandhaan is a programme designed for account delivery managers who manage teams at locations. It is a leadership development programme conducted in three phases. The programme builds the leadership and customer servicing capabilities of these managers. They are then provided a platform to share their learnings with their colleagues and then drive business impact projects by creating ‘Moments of Truth’ for customers – called ‘Sandhaan Moments of Truth’ – 60 days after the completion of the programme. The presentations are evaluated by a jury and a few best ones are showcased to the senior leadership team. The first phase focused on leadership skills and the second on customer service excellence. The third phase was launched this year by developing an in-house case study after understanding the development areas and opportunities that existed to strengthen customer experience and managerial skills.

The Sanjeevani platform focuses on inclusive participation, capability building, and communication and welfare among employees, especially among fi xed-term and third-party contractual employees. The initiatives are planned meticulously across locations. We rolled out the purpose dissemination to third-party contractual employees and launched an e-learning programme for fi xed-term contractual employees to enhance their knowledge of English.

MCARES is Mahindra Logistics engagement survey for its on-roll employees. It focuses on capability building, hygiene action planning, communication, Organisation Development (OD) projects for functions or business units with low scores, leadership development and talent management. We also launched a separate survey for our contractual employees.