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      • Warehousing Solutions
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Mahindra Logistics
Mahindra Logistics
  • About Us
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      • Integrated Warehousing & Distribution
      • Transport Desk Management
      • Full Truck Load Transportation
      • Auto Outbound
      • Rail Logistics
      • Fulfilment Centres
      • Sort Centres
      • Distribution Solutions
      • Warehousing Solutions
      • In-Plant Logistics
    • Cross Border Logistics
      • Air Freight
      • Ocean Freight
      • Charter Solutions
      • Project Cargo (ODC)
      • LCL Solutions
    • B2B Express
      • Air Express
      • Surface Express
    • Last Mile Delivery
      • Micro Fulfilment Centres
      • Sub Same-Day Delivery
      • Sustainable Last Mile Delivery
    • Mobility Solutions
      • Airport Services
      • Enterprise Transport Management
      • Outstation Rentals
      • Integrated offerings
      • Electric Fleet
  • Industries
    • Automobile & Auto Components
    • Engineering
    • Consumer Goods
    • Pharmaceutical
    • E-Commerce and D2C
    • Telecom
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Operations Excellence
HomeOperations Excellence

Igniting Success through Operational Excellence

We operate in a highly competitive ecosystem where shareholder returns and customer value are driven by a magnified focus on operational excellence, one of our key strategic platforms. It embodies the Design-to-Delivery process to not only deliver first time right integrated solutions to our customers, but also ensure consistent improvement in customer experience through various common operating platforms.

Key Initiatives

Integrated Management System

The Mahindra Way

Centre of Excellence

ACE & IN

PULSE

Lean Six Sigma

Integrated Management System

Our operations are Integrated Management System (IMS) certified, which is a combination of three international standards, ISO 9001:2015 (Quality Management System), ISO 14001:2015 (Environmental Management System) and ISO 45001:2018 (Occupational Health and Safety Management System). We demonstrated successful sustenance of IMS during the online audit conducted at 114 locations and the Head Office in February 2025.

The Mahindra Way

We follow The Mahindra Way (‘TMW’), the Mahindra Group’s Business Excellence Model to drive excellence. It is an integrated approach that extends beyond the quality of our products and services to encompass excellence in all functions, processes, and operations within the businesses in the Group. Every year we undergo an annual assessment by experienced assessors and based on the feedback received, improvements are carried out by following a PDCA (Plan-Do-Check-Act) approach. This provides us with regular feedback on our progress and serves as a common yardstick to measure TMW maturity (on process and results) for your Company and across different leadership strategy companies in the Group. In FY24, we sustained a stage 5 rating in the TMW Cycle 16 Assessment conducted in the month of October 2024.

Centre of Excellence

We have created the Centre of Excellence (COE) to develop expertise and standards in areas used by multiple solutions in the organisation. The Centre is responsible to develop competence through hiring, training and partnerships that can be leveraged across the organisation. Our COE focuses on building our capabilities as a business through standardisation across organisation, guidance and governance, measuring performance, sustenance, leveraging assets, addressing evolving customer expectations and being there for our people, facilitating their growth

Standardisation across organisation

Guidance and governance

Measuring performance

Sustenance

Leveraging assets

Addressing evolving customer expectations

Being there for our people, facilitating their growth

Domain of COE:

Manufacturing

Warehouse Management

System

Infrastructure

Inventory

Process

Electrical

Management of Build to Suit Warehouse

ACE & IN

Accelerated Cost Efficiency (ACE) & Idea Network (IN) are two cost efficiency programs under the strategic priorities of our MD & CEO’s policy.

ACE program focuses on management driven themes with primary focus on projects aimed at increasing existing productivity, reducing cost of BA manpower and improving overall transport efficiency.​Idea Network program institutionalizes a culture of Cost Management at operating sites by implementing initiatives through a structured approach of Lean Six Sigma.

During 2023-24, we launched 3.0 version of ACE & 6.0 version of Idea Network. Under these programs, we registered 566 ideas for ACE and 304 ides for Idea Network resulting in cost savings of ₹ 26.5 Cr and ₹ 9.8 Cr respectively.

PULSE

PULSE (Productivity Linked Standardised Environment) programme is a common operating system to drive improvement in productivity, safety, gross margin, compliances, and process adherence.

Our constant effort is to measure and enhance the productivity of the activities performed in operations and create productivity benchmarks across the service lines for all the businesses for driving continuous improvements.

We completed PULSE diagnosis for 12 key accounts and identified 151 Cost-saving opportunities contributing to a cost-savings of 104 lakhs in FY22.

Lean Six Sigma

Aligned with the strategic priorities of our MD & CEO’s policy, our Lean Six Sigma initiatives are fostering a transformative quality culture. In 2023-24, we successfully completed 16 Black Belt projects and 230 Yellow Belt projects, with 70 Green Belt projects currently underway. These achievements reflect our dedication to data-driven solutions and continuous improvement, further reinforcing our commitment to excellence across the organization.

Stories of Igniting Success

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Helped a Leading Fashion Industry Player Meet Crucial Winter Sales Demand in

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Supported Government of India in Providing Emergency Vaccine Aid to Friendly Nations..

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    About Us
    Our Brand Story Purpose & Vision JV & Subsidiaries Seino Mahindra Logistics Limited Awards Sustainability Leadership Team Contact Us
    Operations Excellence

    Integrated Management System

    The Mahindra Way

    Centre of Excellence

    ACE & IN

    Lean Six Sigma

    PULSE

    Investor Relations
    Board of Directors Policies Financial Results Investor Interaction Disclosures under SEBI regulations Corporate Announcement Shareholder Information
    Business Associates
    Pinnacle Awards BA Development Programme Coffee with MD Chai Pe Charcha Aadhya Helpdesk BA Employee Training Pratibimb Bandhan
    Media
    News Articles Press Releases Newsletter
    CSR

    Building Communities

    Skill Development

    Restoring Environment

    Educational Support

    Safety
    Safety Policy Safety Risk Management Safety Assurance Safety Promotion
    Certifications
    ISO 9001:2015 (Quality Management System) ISO 14001:2015 (Environmental Management System) ISO 45001:2018 (Occupational Health & Safety Management System)
    Mahindra Logistics

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