Driving 97% Efficiency in Pharma Distribution with Our B2B Express Solution
The pharmaceutical logistics ecosystem in India demands precision, visibility, and compliance across the entire value chain, from manufacturing sites to distributors, hospitals, and pharmacies. Ensuring timely deliveries, regulatory adherence, and zero-defect handling is critical to maintaining the integrity of life-saving medicines.
Our customer, a global leader in pharmaceuticals and biotechnology, aimed to enhance the efficiency and reliability of its nationwide distribution network in India. The opportunity lay in building a technology-enabled supply chain framework capable of managing complex multimodal transportation, ensuring real-time visibility, and delivering consistent operational excellence across the country.
Driving Pharma Distribution Efficiency with Our B2B Express Solution
Since 2019, we have been managing their pan-India transportation through our B2B Express solutions, handling over 3,500 shipments every month. Our integrated approach ensures seamless coordination across Full Truck Load (FTL), Part Truck Load (PTL), and air shipments enabling speed, reliability, and compliance at every step.
Multimodal B2B Transportation:
Comprehensive end-to-end management across Full Truck Load (FTL), Part Truck Load (PTL), and Air shipments, enabling dependable pan-India movement of pharmaceutical shipments with consistency and precision.
Centralized Helpdesk Operations:
A single-window command center managing over 3,500 shipments every month. It oversees import–export clearances, vendor bill verification, secondary movements (CFA to stockist), as well as budgeting and provisioning ensuring streamlined coordination and operational accuracy.
Technology-Enabled Operations:
Real-time visibility is ensured through 100% GPS tracking, live dashboards, and automated daily reports. The Logi-Freight platform facilitates single-point event capture, post-dispatch alerts, and system-generated billing, driving transparency and efficiency. A dedicated Customer Complaints Management (CCM) portal enables faster, more transparent, and efficient grievance redressal.
Operational Governance:
A robust governance mechanism anchored on Corrective and Preventive Action (CAPA) protocols for damages and shortages, ensuring proactive resolution and process consistency across operations.
Regulatory Compliance:
End-to-end adherence to GDP, IATA, and DG standards, ensuring product integrity and safety throughout the supply chain.
Igniting Success in Pharma Logistics
- Overall KPI performance improved to 97% from 95%.
- 99% On-Time bill and STO creation accuracy achievement across nationwide operations.
- 98% on-time import clearance.
Through our technology-enabled B2B Express solutions, we’ve built a logistics ecosystem rooted in transparency, control, and trust. By unifying multimodal operations with data-driven governance, we continue to strengthen supply chain reliability enabling our customer to focus on their core mission of ensuring timely access to essential medicines across India.
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