We follow The Mahindra Way (‘TMW’), the Mahindra Group’s Business Excellence Model to drive excellence. It is an integrated approach that extends beyond the quality of our products and services to encompass excellence in all functions, processes, and operations within the businesses in the Group. Every year we undergo an annual assessment by experienced assessors and based on the feedback received, improvements are carried out by following a PDCA (Plan-Do-Check-Act) approach. This provides us with regular feedback on our progress and serves as a common yardstick to measure TMW maturity (on process and results) for your Company and across different leadership strategy companies in the Group. In FY22, we sustained a stage 4 rating in the TMW Cycle 13 Assessment conducted in the month of November 2021.

We have created the Centre of Excellence (COE) to develop expertise and standards in areas used by multiple solutions in the organisation. The Centre is responsible to develop competence through hiring, training and partnerships that can be leveraged across the organisation. Our COE focuses on building our capabilities as a business through standardisation across organisation, guidance and governance, measuring performance, sustenance, leveraging assets, addressing evolving customer expectations and being there for our people, facilitating their growth

Accelerated Cost Efficiency (ACE) & Idea Network (IN) are two cost efficiency programs under the strategic priorities of our MD & CEO’s policy.

ACE program focuses on management driven themes with primary focus on projects aimed at increasing existing productivity, reducing cost of BA manpower and improving overall transport efficiency.​Idea Network program institutionalizes a culture of Cost Management at operating sites by implementing initiatives through a structured approach of Lean Six Sigma.

During 2023-24, we launched 3.0 version of ACE & 6.0 version of Idea Network. Under these programs, we registered 566 ideas for ACE and 304 ides for Idea Network resulting in cost savings of ₹ 26.5 Cr and ₹ 9.8 Cr respectively.

PULSE (Productivity Linked Standardised Environment) programme is a common operating system to drive improvement in productivity, safety, gross margin, compliances, and process adherence.

Our constant effort is to measure and enhance the productivity of the activities performed in operations and create productivity benchmarks across the service lines for all the businesses for driving continuous improvements.

We completed PULSE diagnosis for 12 key accounts and identified 151 Cost-saving opportunities contributing to a cost-savings of 104 lakhs in FY22.

Aligned with the strategic priorities of our MD & CEO’s policy, our Lean Six Sigma initiatives are fostering a transformative quality culture. In 2023-24, we successfully completed 16 Black Belt projects and 230 Yellow Belt projects, with 70 Green Belt projects currently underway. These achievements reflect our dedication to data-driven solutions and continuous improvement, further reinforcing our commitment to excellence across the organization.