With Responsibilities, We Rise - Mahindra Logistics

Shama Parvin Khan

Express Service

With Responsibilities, We Rise

Our B2B express service drove a massive turnaround in the service levels of one of the world’s largest luxury automobile manufacturers in less than 3 months’ time. At the time, the company was facing several challenges, including:

Poor service levels throughout the country
High percentage of damaged and tampered packages delivered
Overall dissatisfaction amongst dealers as a result of delayed deliveries and failing transit commitments

With great collaborative efforts and meticulous planning, Shama and her team managed to successfully turn around the service levels to 71% in May and a whooping 89% in July 2022. The company was also at peace with having one integrated logistics solutions provider that they could trust with their pan-India operations for the future. Nearly 80% of the company’s dealers appreciated the hard work and massive turnaround brought by Shama’s relentless and insightful efforts!

“This was one of the most enriching experiences I have had. Working on driving a massive turnaround in the service levels of one of the largest luxury automobile manufacturing companies presented an opportunity for me to expand my horizons and deliver excellence to the table.”