Increasing the service levels from 71% to 89% in less than 3 months for delivery of accessories for a leading luxury automobile manufacturer
In the luxury automobile sector, maintaining impeccable service levels presents the intricate challenge of delivering personalised, prompt, and flawless customer interactions across sales, maintenance, and aftersales. While ensuring efficient delivery and logistics, the aim is to meet the ever-evolving expectations of elite clientele, uphold the prestigious brand image, foster customer loyalty, and deliver a seamless ownership experience that matches the exclusivity of their vehicles.
One of the leading luxury automobile manufacturers was navigating through certain obstacles including unsatisfactory service levels throughout the country, high percentage of damaged or tampered packages, delayed deliveries and overall dissatisfaction amongst dealers. However, driven by our innate ability of igniting success, we ensured a turnaround to maintain the brand’s legacy.
Igniting success with our express services for a leading luxury automobile manufacturer
We ensure the fastest, safest, and most reliable express deliveries across the country through our robust network of express hubs, technology-enabled solutions, and high service standards. Concentrating all our efforts on redefining our SOPs for handling and loading, our action planning involved discussions with operational zonal heads to work collaboratively for seamless operations. This approach helped in driving optimised route planning and daily reporting by the team resulting into an increased turnaround of service levels.
Elevating Service Levels from 66% to 89% Amidst Dealer Acclaim
With service levels starting at 66% in April, our transformative approach encompassing integrated custom route planning, digitised tracking, and daily reporting led to a remarkable service level increase to 71% in May and an astounding 89% in July. This remarkable achievement garnered praise from 80% of dealers, solidifying the brand’s confidence in us as a singular, trusted integrated logistics solutions provider.
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